FREQUENTLY ASKED QUESTIONS
general
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The minimum age is 16 years old. If you are younger than 18, we will need written consent for you to use the gym from a parent or legal guardian. Unfortunately, you are unable to use certain equipment or attend our group classes.
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We have fully equipped changing rooms with showers, complimentary towels, hair dryers, straighteners and lockers with keys provided for your convenience.
tours, trials, day passes & pay-as-you-go
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Sure! Feel free to pop in to your club, a member of the team is usually available. Alternatively, please send an email to your club and let us know which day(s) and time(s) would be convenient for you and we will book you in.
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Yes! Please register your details at your chosen club and feel free to pop in for a tour or free gym/class trial. A space is usually available for our group classes if you would like to participate however to guarantee a place we would recommend making a reservation in advance.
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Yes. Our day passes cost £15 per day or if you buy 4x passes, we'll give you 1x free so 5x passes for £60. There's no expiry date and these can be purchased upon arrival.
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No, unfortunately we are unable to offer pay as you go classes except Reformer Pilates and you are unable to attend our group classes via third party vendors.
ADDITIONAL SERVICES
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We would be more than happy to schedule some time with one of our personal trainers for a complimentary initial consultation. During the consultation we can discuss your fitness goals, put together a personal training program specifically for you and demonstrate how to use the equipment and perform any prescribed exercises correctly. This will take approximately 30 minutes depending on your requirements.
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Absolutely, PT is our speciality! If you're new to the gym &/or personal training, our PT introductory package will help you get started. Please speak to a member of the FS Team at your club.
memberships
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Yes, however this option is not available to online joiners so we will need to set this up manually either in person, by contacting your club by phone or email.
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We certainly do!
We offer discounted memberships for NHS, armed forces, local authorities and students however please note that a valid ID or NUS card must be submitted within 7x days of joining proving eligibility.
We offer a discounted corporate membership to the majority of locally based businesses, and our memberships are also available via GymFlex and My Gym Discounts. Please speak to your HR department to check if we have an agreement in place or contact us directly if you would like to set this up.
Changes, upgrades, freezing and cancellations:
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If you decide that your new gym membership is not right for you, email the Club within 14 days of your membership start date. You do not need to give a reason or use the facilities before cancelling. We will cancel your membership and refund the membership payments you have made, less a proportionate charge for the membership service supplied up to cancellation. We calculate that charge from the membership price and the number of days access was available, and will show you the calculation. For memberships agreed online, by phone or away from the Club, we will make a charge during the statutory cancellation period only where you expressly requested the service to start early and the legal requirements for charging have been met. We will issue the refund within 14 days of receiving your cancellation request. Your statutory rights are unaffected.
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You can upgrade or renew your membership to take advantage of a promotional offer at anytime, just send an email to your club and we will set this up for you. In most cases, this will be applied from your next payment due date.
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You are able to freeze your membership due to injury/illness or pregnancy however please note that proof will be required.
In addition, all members are able to freeze their membership up to 3x month per annum however please note that the 'minimum' period that we are able to freeze your membership is 1x month and any period that your membership remains frozen will be added onto the end of your contract if you are still within the minimum term.
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If your 14-day cooling off period has expired, please email your club and we will try our best to help you or refer to the terms and conditions of membership.
*All changes, freezing and cancellation requests must be made in writing via email to admin@fitness-space.co.uk.
OTHER
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No problem! Just send us an email and we will get back to you as soon as possible.